Last Updated: September 2026
At CourtneyTravel INC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below to understand your return, refund, and replacement options.
Returns
We accept eligible returns within 30 days of delivery. To qualify for a return, the item must be:
- Unused, unopened, and in its original condition
- In the original packaging
- Accompanied by proof of purchase or order number
For health, wellness, supplement, and weight-management products, opened or used products cannot be returned for hygiene and safety reasons.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used supplements, powders, gummies, teas, or other consumable products
- Products with broken seals or damaged packaging caused after delivery
- Clearance or final-sale items
- Gift cards
- Items returned more than 30 days after delivery
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We recommend contacting us within 48 hours of delivery and providing:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order was incorrect, damaged, or defective due to an error on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item, as CourtneyTravel INC cannot be responsible for return packages lost in transit.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they have been processed or shipped.
Once an order has been shipped, it will be handled under our standard return policy.
Exchanges
We do not offer direct exchanges for most products. If you need a different item, please return the eligible product and place a new order.
Contact Us
For return or refund assistance, please contact:
CourtneyTravel INC
Email: Contact@courtneytravel.shop
Phone: +1 (419) 206-4976
Address: 951 Vance ST, Toledo, OH 43607